@charset "UTF-8";.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--spacing-8);border:none;border-radius:var(--radius-control);font-family:var(--font-ui);font-size:var(--text-ui);font-weight:var(--weight-bold);cursor:pointer;transition:var(--transition);white-space:nowrap}.btn--md{padding:11px 22px}.btn--sm{padding:7px 14px;font-size:var(--text-micro);border-radius:9px}.btn--primary{background:var(--accent);color:var(--white);box-shadow:var(--shadow-accent)}.btn--primary:hover:not(:disabled){background:var(--accent-hover);transform:translateY(-1px);box-shadow:0 6px 18px #3757f566}.btn--secondary{background:var(--surface-sunken);color:var(--text-900)}.btn--secondary:hover:not(:disabled){background:var(--border)}.btn--ghost{background:transparent;color:var(--text-700)}.btn--ghost:hover:not(:disabled){background:var(--surface-muted)}.btn--danger{background:var(--danger-soft);color:var(--danger)}.btn--danger:hover:not(:disabled){background:var(--danger-soft-strong)}.btn:disabled{background:var(--border);color:var(--text-500);box-shadow:none;cursor:not-allowed;transform:none}.btn:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.btn-icon{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;flex-shrink:0;border:none;border-radius:var(--radius-icon);background:var(--surface-sunken);color:var(--text-900);font-size:15px;cursor:pointer;transition:var(--transition)}.btn-icon:hover:not(:disabled){background:var(--border)}.btn-icon:disabled{color:var(--text-500);cursor:not-allowed}.btn-icon:focus-visible{outline:2px solid var(--accent);outline-offset:2px}@media (prefers-reduced-motion: reduce){.btn,.btn-icon{transition:none}.btn--primary:hover:not(:disabled){transform:none}}.form-field{display:flex;flex-direction:column;gap:7px;min-width:0}.form-field__label{font-size:var(--text-micro);font-weight:var(--weight-bold);color:var(--text-700)}.form-field__hint{font-size:var(--text-micro);color:var(--text-500)}.form-field__error{font-size:var(--text-micro);font-weight:var(--weight-semibold);color:var(--danger)}.text-input{width:100%;box-sizing:border-box;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-input);padding:11px 14px;font-family:var(--font-ui);font-size:var(--text-ui);font-weight:var(--weight-medium);color:var(--text-900);outline:none;transition:border-color var(--duration-fast) var(--ease),box-shadow var(--duration-fast) var(--ease)}.text-input::placeholder{color:var(--text-500)}.text-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px #3757f526}.text-input:disabled{background:var(--surface-sunken);color:var(--text-500);cursor:not-allowed}.text-input--invalid{border-color:var(--danger)}.text-input--invalid:focus{box-shadow:0 0 0 3px #e5484d26}.text-input--area{resize:vertical;min-height:88px;line-height:1.55}.text-input--mono{font-family:var(--font-mono);font-size:var(--text-mono)}.toggle{display:inline-flex;align-items:center;gap:var(--spacing-10);cursor:pointer;font-size:var(--text-ui);font-weight:var(--weight-semibold);color:var(--text-500)}.toggle__track{width:38px;height:22px;flex-shrink:0;padding:2px;border-radius:var(--radius-full);background:var(--border);transition:background var(--duration-fast) var(--ease)}.toggle__knob{display:block;width:18px;height:18px;border-radius:50%;background:var(--white);transition:margin var(--duration-fast) var(--ease)}.toggle__input{position:absolute;opacity:0;pointer-events:none}.toggle--is-on{color:var(--text-700)}.toggle--is-on .toggle__track{background:var(--accent)}.toggle--is-on .toggle__knob{margin-left:16px}.toggle__input:focus-visible+.toggle__track{outline:2px solid var(--accent);outline-offset:2px}@media (prefers-reduced-motion: reduce){.text-input,.toggle__track,.toggle__knob{transition:none}}.status-pill{display:inline-flex;align-items:center;gap:7px;border-radius:var(--radius-full);padding:7px 14px;font-family:var(--font-ui);font-size:var(--text-micro);font-weight:var(--weight-bold);white-space:nowrap}.status-pill__dot{width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0}.status-pill--needs-attention{background:var(--danger-soft);color:var(--danger)}.status-pill--bot-active{background:var(--accent-soft);color:var(--accent)}.status-pill--operator-active{background:var(--success-soft);color:var(--success-ink)}.status-pill--operator-active 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spinner-rotate{to{transform:rotate(360deg)}}.avatar{position:relative;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;font-family:var(--font-ui);font-weight:var(--weight-bold)}.avatar--bot{border-radius:var(--radius-icon);background:var(--accent-gradient);color:var(--white)}.avatar--operator{border-radius:50%;background:var(--success);color:var(--white)}.avatar--visitor{border-radius:50%;background:var(--surface-sunken);color:var(--text-700)}.avatar__presence{position:absolute;right:-2px;bottom:-2px;width:12px;height:12px;border-radius:50%;background:var(--success);border:2px solid var(--surface)}.typing-indicator{display:inline-flex;align-items:center;gap:var(--spacing-8);color:var(--text-500);font-size:var(--text-caption)}.typing-indicator__dots{display:inline-flex;gap:5px}.typing-indicator__dot{width:7px;height:7px;border-radius:50%;background:currentColor;animation:typing-pulse 1.1s ease-in-out infinite}.typing-indicator__dot:nth-child(2){animation-delay:.15s}.typing-indicator__dot:nth-child(3){animation-delay:.3s}.typing-indicator--bubble{padding:14px 18px;background:var(--surface-sunken);border-radius:18px}@keyframes typing-pulse{0%,to{opacity:1}50%{opacity:.35}}.eyebrow{font-family:var(--font-mono);font-size:var(--text-micro);font-weight:var(--weight-medium);letter-spacing:.08em;text-transform:uppercase;color:var(--accent)}@media (prefers-reduced-motion: reduce){.spinner,.typing-indicator__dot{animation:none}}.chat-row{display:flex;gap:var(--spacing-10);align-items:flex-end;min-width:0}.chat-row--from-visitor{justify-content:flex-end}.chat-bubble{display:flex;flex-direction:column;gap:3px;max-width:360px;min-width:0}.chat-bubble__text{padding:11px 15px;font-family:var(--font-ui);font-size:var(--text-ui);line-height:1.5;white-space:pre-wrap;overflow-wrap:break-word}.chat-bubble__meta{font-size:11px;color:var(--text-500);padding:0 var(--spacing-4)}.chat-bubble--from-visitor{align-items:flex-end}.chat-bubble--from-visitor .chat-bubble__text{background:var(--accent);color:var(--white);border-radius:var(--radius-md) var(--radius-md) 4px var(--radius-md)}.chat-bubble--from-bot .chat-bubble__text{background:var(--surface-sunken);color:var(--text-900);border-radius:var(--radius-md) var(--radius-md) var(--radius-md) 4px}.chat-bubble--from-operator .chat-bubble__text{background:var(--success-soft);color:var(--text-900);border-radius:var(--radius-md) var(--radius-md) var(--radius-md) 4px}.conversation-card{display:flex;flex-direction:column;gap:var(--spacing-10);width:100%;min-width:0;text-align:left;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:var(--spacing-16);cursor:pointer;font-family:var(--font-ui);transition:var(--transition)}.conversation-card:hover{box-shadow:var(--shadow-sm)}.conversation-card:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.conversation-card--is-active{border-color:var(--accent);background:var(--accent-soft)}.conversation-card__row{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-8);min-width:0}.conversation-card__title{font-size:15px;font-weight:var(--weight-bold);color:var(--text-900);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-card__time{font-family:var(--font-mono);font-size:11px;color:var(--text-500);flex-shrink:0}.conversation-card__preview{font-size:var(--text-caption);color:var(--text-500);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media (prefers-reduced-motion: reduce){.conversation-card{transition:none}}.stat-tile{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:var(--spacing-6)}.stat-tile__value{font-family:var(--font-ui);font-size:var(--text-heading);font-weight:var(--weight-black);letter-spacing:var(--tracking-heading);color:var(--text-900)}.stat-tile__label{font-size:var(--text-micro);font-weight:var(--weight-semibold);color:var(--text-500)}.stat-tile__note{font-family:var(--font-mono);font-size:11px;color:var(--text-500)}.tab-pills{display:flex;gap:var(--spacing-4);background:var(--surface-muted);padding:var(--spacing-4);border-radius:var(--radius-control);width:fit-content;max-width:100%;overflow-x:auto}.tab-pills__pill{border:none;border-radius:9px;background:transparent;color:var(--text-500);font-family:var(--font-ui);font-size:var(--text-caption);font-weight:var(--weight-semibold);padding:8px 16px;white-space:nowrap;cursor:pointer;transition:var(--transition)}.tab-pills__pill:hover{color:var(--text-700)}.tab-pills__pill:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.tab-pills__pill--is-active{background:var(--surface);box-shadow:var(--shadow-sm);color:var(--text-900);font-weight:var(--weight-bold)}@media (prefers-reduced-motion: reduce){.tab-pills__pill{transition:none}}.auth-page{min-height:100%;display:flex;align-items:center;justify-content:center;padding:var(--spacing-24)}.auth-page__card{width:400px;display:flex;flex-direction:column;gap:var(--spacing-24)}.auth-page__title{color:var(--text-900)}.auth-page__form{display:flex;flex-direction:column;gap:var(--spacing-16)}.auth-page__error{font-size:13px;color:var(--text-900);background:var(--surface-sunken);border:1px solid var(--border);border-radius:var(--radius-input);padding:var(--spacing-8) var(--spacing-12)}.auth-page__links{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-12);flex-wrap:wrap}.auth-page__switch{border:none;background:none;color:var(--accent);font-family:var(--font-ui);font-size:13px;cursor:pointer;padding:0;text-decoration:none}.auth-page__switch:hover{text-decoration:underline}.panel-layout{display:grid;grid-template-columns:220px 1fr;height:100%}.panel-layout__topbar,.panel-layout__backdrop{display:none}.panel-layout__sidebar{display:flex;flex-direction:column;gap:var(--spacing-20);padding:20px 14px;background:var(--ink-900);min-width:0}.panel-layout__brand{display:flex;align-items:center;gap:var(--spacing-10);color:var(--white);font-weight:var(--weight-black);font-size:15px;padding:0 8px}.panel-layout__brand-mark{width:26px;height:26px;border-radius:8px;background:var(--accent-gradient);flex-shrink:0}.panel-layout__nav{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}.panel-layout__nav-link{display:flex;align-items:center;gap:var(--spacing-10);padding:10px 12px;border-radius:var(--radius-sm);color:#9799a6;font-size:var(--text-caption);font-weight:var(--weight-bold);text-decoration:none;transition:var(--transition)}.panel-layout__nav-link:hover{color:var(--white);background:#ffffff0f;text-decoration:none}.panel-layout__nav-link:focus-visible{outline:2px solid 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16px;background:var(--ink-900);color:var(--white);font-weight:var(--weight-black);font-size:15px;position:sticky;top:0;z-index:20}.panel-layout__burger{width:34px;height:34px;flex-shrink:0;border:none;border-radius:9px;background:#ffffff1a;color:var(--white);font-size:15px;cursor:pointer}.panel-layout__sidebar{position:fixed;top:0;left:0;height:100vh;width:220px;z-index:300;transform:translate(-100%);transition:transform var(--duration) var(--ease);box-shadow:8px 0 32px #0000004d}.panel-layout--menu-open .panel-layout__sidebar{transform:translate(0)}.panel-layout--menu-open .panel-layout__backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#14151a73;z-index:290}}@media (prefers-reduced-motion: reduce){.panel-layout__sidebar,.panel-layout__nav-link{transition:none}}.attachment{display:flex;flex-direction:column;gap:4px;max-width:280px}.attachment__image{display:block;width:100%;height:auto;max-height:280px;object-fit:cover;border-radius:var(--radius-md);background:var(--surface-sunken)}.attachment__link{font-size:var(--text-micro);font-weight:var(--weight-bold);color:var(--accent);text-decoration:none;word-break:break-word}.attachment__link:hover{text-decoration:underline}.attachment--loading,.attachment--failed{font-size:var(--text-micro);color:var(--text-secondary);padding:10px 12px;border-radius:var(--radius-md);background:var(--surface-sunken)}.attachment--failed{color:var(--danger)}.conversations-page{display:grid;grid-template-columns:340px minmax(0,1fr) 280px;height:100%;min-width:0}.conversations-page__list{display:flex;flex-direction:column;min-height:0;background:var(--surface);border-right:1px solid var(--border)}.conversations-page__list-head{padding:20px 20px 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20px}.conversations-page__empty-icon{width:52px;height:52px;border-radius:16px;background:var(--surface-sunken);display:flex;align-items:center;justify-content:center;font-size:20px;margin-bottom:14px}.conversations-page__empty-title{font-weight:var(--weight-black);font-size:var(--text-caption);margin-bottom:6px}.conversations-page__empty-text{font-size:var(--text-micro);color:var(--text-500);line-height:1.5;margin-bottom:16px;max-width:220px}.conversations-page__chat{display:flex;flex-direction:column;background:var(--bg);min-height:0;min-width:0;overflow:hidden}.conversations-page__placeholder{flex:1;display:flex;align-items:center;justify-content:center;color:var(--text-500);font-size:var(--text-caption);padding:var(--spacing-24);text-align:center}.conversations-page__chat-header{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-10);padding:14px 20px;background:var(--surface);border-bottom:1px solid var(--border);flex-wrap:wrap;flex-shrink:0}.conversations-page__chat-ident{display:flex;align-items:center;gap:12px;min-width:0}.conversations-page__chat-avatar{width:38px;height:38px;border-radius:12px;background:var(--surface-sunken);color:var(--text-700);font-weight:var(--weight-bold);font-size:13px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.conversations-page__chat-titles{display:flex;flex-direction:column;min-width:0}.conversations-page__chat-name{font-weight:var(--weight-black);font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversations-page__chat-meta{font-size:var(--text-micro);color:var(--text-500);font-weight:var(--weight-semibold)}.conversations-page__chat-actions{display:flex;align-items:center;gap:var(--spacing-8);flex-shrink:0}.conversations-page__context-toggle{display:none;width:32px;height:32px;border:none;border-radius:9px;background:var(--surface-sunken);color:var(--text-700);font-size:15px;cursor:pointer}.conversations-page__takeover-note{padding:10px 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